Effective Date: October 16, 2024

‍Zori AI at Fountain Life

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Introducing Zori AI. Fountain Life has enabled generative artificial intelligence (“AI”) technology, Zori AI, on the Fountain Life mobile app. Zori AI is an AI system built with a large language model (“LLM”) that will help guide you on your health journey. Zori AI cannot contact emergency services on your behalf.  If you are experiencing a medical emergency, please call 9-1-1 immediately for assistance.

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What is Zori AI?

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Zori AI is an in-app AI that provides personalized support for your health journey. Zori AI has access to your medical records, including test results and medical diagnoses, and can answer basic questions and provide general information.  

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Messages generated by Zori AI are not subject to prior review by Fountain Life or by your healthcare provider. While Zori AI strives to deliver accurate and reliable information, Zori AI may not always get things right.

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Zori AI is intended to complement your health journey at Fountain Life but does not provide medical diagnoses or prescribe treatment. All messages generated are for informational purposes only, do not constitute medical advice, and are not intended to be a substitute for professional medical advice, diagnosis, or treatment. Please contact your Fountain Life provider or other qualified healthcare provider with any questions you may have regarding a medical condition or treatment.

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How does Zori AI generate answers to my questions?

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Zori AI uses the pre-trained Claude™ Sonnet 3.5 model from Anthropic®, which is trained on vast amounts of information, including medical information, and has access to information across the Internet to provide helpful and relevant information. Zori AI has access to your medical records, including test results, clinician notes and medical diagnoses, provided as Context to generate responses, and help you better understand your health data.  Depending on your question, Zori AI can provide useful interpretations about your test results as well as provide relevant insights about your health.

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What do “Training” and “Context” mean in AI?

In AI, "Training" refers to the process of teaching an AI model by exposing it to large datasets. During Training, the model learns patterns, relationships, and features within the data, allowing it to make predictions or generate responses. The quality and diversity of the training data significantly influence the model's performance and understanding.

"Context" refers to the surrounding information or circumstances that help clarify the meaning of data or inputs. For instance, in natural language processing, context can include previous sentences, the topic of conversation, or even cultural background that shapes interpretation.

Does Zori AI have access to my medical records, test results, and medical diagnoses?

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Yes, Zori AI has access to your medical records, including test results and medical diagnoses.  However, Zori AI only processes your personal information, including any medical records, test results, and medical diagnoses, within Fountain Life’s secure HIPAA-compliant AWS-platform, and your information is never saved or used by a third-party.    

Additionally, Zori AI will only process your information if you choose to interact with Zori AI via the chat feature by asking questions or entering prompts.

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Does Fountain Life use my personal and medical information to Train Zori AI?

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No, Fountain Life does not and will not use your personal information or medical information to train Zori AI. The LLM powering Zori AI does not retain any of your information and this security mechanism prevents any of your information from “leaking” to other members.

Your personal information and medical information, as well as conversation history, are only used as Context to generate the next response, and do not (and cannot) be used to generate responses for anyone else.

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How does Fountain Life keep my personal data and medical information safe?

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Your personal data and medical information never leave Fountain Life’s secure, HIPAA- compliant platform. Your information is never transferred to a third party and is encrypted at rest and in transmission.

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What data is collected and how is it used?

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Questions that you ask Zori AI and responses from Zori AI are stored in a secure conversation. When you ask questions or provide answers, previous conversation history is used to inform the next response (Context).

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Metadata about chat conversations and anonymized transcripts may be reviewed by Fountain Life employees for evaluation purposes. These metadata and masked chat transcripts are contained to our internal HIPAA compliant platform and never shared publicly or with a third party. Fountain Life, including its providers, may review your interactions with Zori AI, including the content of your conversations with or messages to Zori AI, to evaluate responses and obtain insights into topics in which you are interested in learning, and this review may be automated or manual (human).

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How do I get started with Zori AI?

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To get started, open the Fountain Life mobile app, then click on the Zori AI icon located at the bottom right of the app menu bar, next to the settings tab. Then, you may type and send a message to begin using Zori AI.

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Can I access and clear my chat history?

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Chat history is available inside the Fountain Life Member App. To clear or remove your chat history, please contact Fountain Life Support.